Browse Help Topics

Getting Started with MentalUP
Account Help
Purchases & Refunds
Getting Started with MentalUP
MentalUP is a gamified education platform that helps develop children's cognitive skills and stay active with fitness exercises while they have fun. It has more than 120 educational games and nearly 250 fitness exercises for kids.

Millions of kids use MentalUP worldwide to improve their cognitive skills like attention, memory, and problem-solving. In MentalUP, all the exercises are designed like funny games. They’re engaging and always fun!
Account Help
  • To change your password, open the MentalUP app and then go to the Settings > Change Password menu.
  • To change your username (email address), open the MentalUP app and then go to the Settings > Contact Information menu.
Note: If you haven’t connected an email address to your account yet, you will use MentalUP as a guest user. To create an account, open the app and then go to the Settings > Create an Account menu. You can create an account and easily set a password from this menu.
If you forget your password, you can request to reset your password.
  • Go to the password reset page from the login screen.
  • Enter your email address and click the “Recover Password” button to send a password reset link to your email box.
  • Check the email address connected to your account for a password reset email.
  • From the email, click “Reset Password” and enter your new password.
  • Click Change Password to confirm your new password.
  • Now, you’re ready to log in to your MentalUP account from all devices using your new password.
It’s mostly because you’re logged in with your old or another account. Also, it is possible that you might have created a new account and logged in mistakenly.

First, please make sure you’ve logged in with the correct account, following the Settings > Contact Info menu. If you’re seeing that you’re using the wrong account, go to Settings and click Log Out.

Once you successfully logged out, click the “Already member? Sign in” button to log in to your own account.

Don’t remember your account email address or password? Click here..
It’s mostly because you’re logged in with your old or another account. Also, it is possible that you might have created a new account and logged in mistakenly.

First, please make sure you’ve logged in with your premium account, following the Settings > Contact Info menu. If you’re seeing that you’re using the wrong account, go to Settings and click Log Out.

Once you successfully logged out, click the “Already member? Sign in” button to log in to your premium account.

Don’t remember your premium account email address or password? Click here.
We can help you to find your login details but as you guess, we need your help too.

There are some tips to help you find your login details. Your account name, your email addresses, (if you bought a subscription) which platform and your receipt are some of them.

Of course, it’s good to know other details if you have. Do you have it? Then send us an email via support@mentalup.co.
  1. If you’re a guest user and haven’t connected an e-mail address to your account yet, you don’t have to do anything. It’s okay to delete the app from your devices.
  2. If you have created your account with a verified e-mail account, please contact us via support@mentalup.co
Note: If you have started a free trial or buy a subscription, you need to unsubscribe before deleting your account.

Learn more about how to unsubscribe in this article.
If you created an account with your email address and password, you could sign in to your account from any device.

If you haven’t connected an email address to your account yet, you will use MentalUP as a guest user. To create an account, open the app and then go to the Settings > Create an Account menu.
You can access all customization settings like profile name, email address, birth year, grade or skills from Settings > Profile Management
We recommend to disable exercises that need reading and arithmetic skills at least until you improve your skills well enough. To do that, go to Settings > Profile Management and then disable arithmetic skills and reading skills options.
If you don’t want to receive emails from us, you can change your opt-in by following one of these steps:
  1. Login to your account and go to the Settings > Contact Info menu. Then unclick the “I want to be notified by email or notification about performance reports, campaigns, blog posts and other topics” box and click the Save button.
  2. When you received an email from MentalUP, click the “unsubscribe from this list” link from the bottom of the mail and then approve your opt-in change to the following page.
There is no resetting option in the app to prevent data loss. However, if you think it’s crucial for your MentalUP usage or some mistake happened, we can reset your progress data just once. To do that, please share your request with your account email address and profile name to support@mentalup.co
It’s mostly because you’re logged in with your old or another account. Also, it is possible that you might have created a new account and logged in mistakenly.

First, please make sure you’ve logged in with your premium account, following the Settings > Contact Info menu. If you’re seeing that you’re using the wrong account, go to Settings and click Log Out.

Once you successfully logged out, click the “Already member? Sign in” button to log in to your premium account.

Don’t remember your premium account email address or password? Click here.
MentalUP cannot charge you without your permission and approval. However, it might be useful the review the following situations:

  • If you start a seven-day free trial, the premium membership cost would be charged to you at the end of the 7th day.
  • If you already have an active subscription but didn’t unsubscribe yet, it will be renewed automaticity at the renewal date.
You will see this explanation under all of our trial starting pages, as shown below:

“Your subscription will be automatically renewed at the end of the subscription period. You can cancel the auto-renewal at any time from your App Store settings. You have to cancel auto-renewal at least 24 hours before the trial periods ends.”

We always want to be a transparent and trustworthy company to our customers. This payment procedure is the same used for nearly all digital apps. Also, you have always the right to obtain a refund. Click here to learn more about how to get a refund.
Purchases & Refunds
  • Open the app to purchase on mobile devices.
  • Click the shopping icon from the roadmap screen.
  • When you purchase a subscription through the App Store or Google Play Store, you will be charged with the payment method you used to make the purchase.
If you want to purchase your MentalUP subscription with a discount, Click here.
When you bought a premium subscription, you would have a Family Plan. Thanks to it, you can create up to 3 users per account without any limitations. Also, you can log in and play at the same time from different devices.

Click here to learn more about Family Plan.
Here are the steps to obtain a refund:

  • Users who subscribed through Google Play can request a refund by going here. Select the type of purchase as "Subscription." Make sure you're signed into the account associated with your purchase! You should hear back soon.
  • Users who subscribed through the App Store will need to email Apple by going to https://getsupport.apple.com/. Just click "iPhone" -> "Subscriptions & Purchases" -> "iTunes Store account billing". Please make sure to follow these steps to reach an Apple representative and not an auto-responder! You can also call them using the following numbers: https://support.apple.com/en-us/HT201232. We do kindly ask that you reach out to Apple as iTunes has a separate system for billing and payment information
  • For users who subscribed through our web app, please email us at support@mentalup.co using the email address you signed up with.
If you would like to cancel just disable your account auto renewal, learn more about it in this article.
MentalUP cannot charge you without your permission and approval. However, it might be useful the review the following situations:

  • If you start a seven-day free trial, the premium membership cost would be charged to you at the end of the 7th day.
  • If you already have an active subscription but didn’t unsubscribe yet, it will be renewed automaticity at the renewal date.
You will see this explanation under all of our trial starting pages, as shown below:

“Your subscription will be automatically renewed at the end of the subscription period. You can cancel the auto-renewal at any time from your App Store settings. You have to cancel auto-renewal at least 24 hours before the trial periods ends.”

We always want to be a transparent and trustworthy company to our customers. This payment procedure is the same used for nearly all digital apps. Also, you have always the right to obtain a refund. Click here to learn more about how to get a refund.
  • To use your promotion code, go to this page
  • Click the “I have a coupon” field and enter your promotion code. Then click the Apply coupon button.
  • Now, you’re ready to buy a discounted MentalUP Premium package.
Note: You must cancel your account using the same platform you used when starting your subscription.

For iOS and iPadOS - App Store:
  • Open the Settings app.
  • Tap your name.
  • Tap Subscriptions.
  • Tap the subscription that you want to manage.
  • Tap Cancel Subscription.
*If you don’t see Cancel Subscription, then the subscription is already cancelled and won't renew. When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid.
Android - Google Play Store:
  • Open the Google Play Store.
  • Tap Menu > Subscriptions.
  • Select the subscription you want to cancel.
  • Tap Cancel subscription.
  • Follow the instructions.
*When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid.
Website (via mentalup.co)
  • Log in to your account via MentalUP
  • Go to the Settings > Membership info > Cancel
If you receive an error message when trying to subscribe, please check that:

  1. If your payment is declined or you receive a message that there is an issue with the details for your payment option, make sure that your payment option has the correct account or credit card number, CVV number, name, and expiration date.
  2. Please make sure your card is active and you have enough balance to make the purchase. Don’t forget that some cards have to need to activate before using online shopping.
  3. If you cannot manage to buy a subscription even following the above statements please contact your bank.
Alternative method: If you get an error message when trying to subscribe from App Store or Google Play Store, you can always buy it via our 128-bit secure shopping pages: Click here to go.
  • Sign in with your account or register to MentalUP with a new account. Then click the "avatar icon" at the right corner of the screen.
  • Click the “Activation” tab from the menu.
  • Fill in the “Activation Code” blank with the activation code and click the “Activate” button.
Need more help? Click here.
If you didn’t receive your activation code these are might be possible reasons:

  1. Your payment may not have been processed or completed successfully. Check your bank statements.
  2. You might not have entered an e-mail address or entered it incorrectly in the form you need to fill in after the purchase. In this case, please contact us via support@mentalup.co.
This error occurs when you try using an activation code again. If you’re sure that you haven’t activated any account with your activation code before, please send your request and activation code to support@mentalup.co.
It’s mostly because you’re logged in with your old or another account. Also, it is possible that you might have created a new account and logged in mistakenly.

First, please make sure you’ve logged in with your premium account, following the Settings > Contact Info menu. If you’re seeing that you’re using the wrong account, go to Settings and click Log Out.

Once you successfully logged out, click the “Already member? Sign in” button to log in to your premium account.

Don’t remember your premium account email address or password? Click here.
MentalUP cannot charge you without your permission and approval. However, it might be useful the reviewing the following situations:

If you start a seven-day free trial, the premium membership cost would be charged to you at the end of the 7th day.

If you already have an active subscription but didn’t unsubscribe yet, it will be renewed automaticity at the renewal date.

Learn more about how to unsubscribe in this article.
Even if you don’t receive an e-mail that your purchase was successful, you can easily confirm it yourself, too.
Open the MentalUP and then go the Settings > Membership Info

If you see the subscription renewal date and status from this page, it means that your purchase was successful and you’re a premium member now. Otherwise, you’re a “limited” user.

If you think that you’ve purchased successfully but your account still seems “limited”, click here..
You can use MentalUP for free as you wish but many powerful and helpful features are available just for premium users. You need to upgrade your account to the full version to activate all features.

When you become a MentalUP premium user you will make most of our app. 100+ brain exercises, 5 detailed performance reports, a family plan which supports up to 3 users, customizations and more are waiting for you in the premium version.