Payment Policy


This Payment Policy (“Policy”) was executed by and between Ayasis Yazılım ve Bilişim Teknolojileri Anonim Şirketi (“the Company”) located at Yıldız Teknik Üniversitesi Davutpaşa Kampüsü Teknopark D2 Blok No: 1B06 Esenler/Istanbul and all individuals (“Member”) using MentalUP products/services in and web sites and MentalUP application (“MentalUP”) owned and operated by the Company in electronic environment.

The Company and the Member shall hereafter be referred to as the “Parties”.

The member can access to certain parts of MentalUP free of charge. Subscription fees must be paid to access premium services and products. This Policy applies to users who purchase the premium version of MentalUP. Premium features of MentalUP can be purchased online, through Apple’s iTunes store, or through Google’s Google Play store. Members will also be subject to the terms of use and service of iTunes or Google Play when purchasing these features.


The member is free to access to the basic version of MentalUP. To access to the premium features of MentalUP, which has additional features such as access to a personalized workout program, unlimited access to all games, access to advanced statistics, and comparison with other users, you can use Apple’s iTunes store or Google Play store of Android.

Promotions may be offered to members by the Company with different subscription plans and fees depending on the device, subscription type and duration selected during the purchase (eg. monthly, quarterly, semi-annual, annual or indefinite).

In addition, some subscription plans are automatically refreshed (this is explained in detail under the heading “Automatic Renewal and Cancellation”).

If the Member has questions about the plan following the purchase, the Member can find detailed information on the settings page and in the confirmation e-mail sent to the Member after the purchase.

Within the company’s subscription plans, payment is made once during each period. If a monthly plan is purchased, the customer will pay once a month; if an annual plan is purchased, the Customer will be charged once a year. If the customer chooses to purchase an indefinite plan, it will be charged once for lifetime use.

In order to facilitate the Member’s payments, the Company may use a third-party payment processor.


MentalUP can be purchased through iTunes or Google auto-renewal subscription. This means that the Subscriber’s subscription will automatically be renewed at the end of the subscription period.

After signing in to iTunes or Google account on a member, computer or iOS or Android device, MentalUP can change or cancel subscription settings at any time.

For more information:



The Member may also cancel the automatic renewal by contacting the Customer Service team at at any time prior to the automatic renewal date.


For the member’s refund requests, the Member should contact the Customer Service team at Otherwise, payment will be handled by Apple via iTunes or Google Play through Google Play; repayments must be made to Apple or Google customer service for refunds, which cannot be done by the Company.


Fees imposed by the Company may change at a later date than the initiation of the membership of the Member. If the pricing for a member’s subscription increases, this will be notified to the Member, who is offered the opportunity to change his/her subscription before applying to the Member’s account or receiving payment in connection with the automatic renewal.


You agree that the payment information provided by the Member when sharing the payment information with the Company is valid and the use of payment information (1) on his/her behalf, or (2) on behalf of a person who authorizes the Company for subscriber acquisition.

If the member shares the payment information of someone else and which does not belong to him/her, and the person in question requests refunding and is eligible to receive the account refund, he/she will be able to make payment. This can cause the MentalUP service to be interrupted or terminated.


MentalUP subscriptions made through the Apple App Store will be charged through the Member’s iTunes account and automatically renewed through the iTunes account.

For automatic renewal, the Member agrees and acknowledges that the Company has the right to charge over the iTunes account. The subscription will be renewed at a charge 24 hours before the end of the current subscription period.

The member will be able to turn off automatic renewal in iTunes account settings. However, in order to for the automatic renewal process not to occur, the subscription cancellation must be made at least 24 hours before the end of the subscription period. No refund will be made for the unused portion of any period.


If a Member has purchased a subscription to MentalUP “for an indefinite period”, the Member will be able to access the Premium features of MentalUP as long as MentalUP services are available. The member knows and accepts that you cannot transfer your membership to another person. The Company has no warranty or statement regarding the life of MentalUP services. The Member agrees that, while purchasing an “indefinite” plan, MentalUP services may change or may be terminated in the future.