Pre-notification Form as per the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Agreements

Essential features of the contractual service: Providing services through websites, and and MentalUP mobile application (“MentalUP”)

Name and title, full address, telephone and other contact data of Provider:
Title: Ayasis Yazılım ve Bilişim Teknolojileri Limited Şirketi
Address: Yıldız Teknik Üniversitesi Davutpaşa Kampüsü Teknopark D2 Blok No:1B06 Esenler/İstanbul
Phone: +902124837292
Mersis number: 1283961828800017

Consumer Information
Name & Surname: []
Address: []
E-mail: []

Information on the Service Subject to the Agreement: The date of the Agreement, type of Service, date of realization, sales price, payment method and related details are as follows:

  • Contract Date: []
  • Duration of the Agreement: []

In the event that the Service subscription is not canceled 24 hours before the end date of this Agreement, this Agreement will be automatically renewed for the same period with the same terms and conditions.

  • Service Type: Brain exercises for children through MentalUP.
  • Service Realization Date: To be realized following the purchase.
  • Sale Price of the Service Including Taxes: []

If there are additional costs related to the Service and such additional costs have not been calculated in advance, the additional costs shall be paid by the Customer.

Information about what hardware or software digital content can work with:

MentalUP works on personal computers, smartphones and tablets with Internet access.

Type of Delivery: Provision of Service via Mental UP

Solution methods of the Provider for complaints: Complaints about the contractual service can be made through the contact information for the service provider. The provider will use his/her best effort to resolve the complaint.

Exercising the right to withdraw:

Pursuant to relevant provisions of the Law on Protection of Consumers No. 6502 and Regulation on Distant Agreements;

Consumers will be entitled to withdraw from distance agreements related to performance of services, within 14 (fourteen) days following the date at which the Agreement is executed, without indicating any justification, and without penal terms. The notice related to exercising of the use of the right of withdrawal must be submitted to the seller or provider in writing or with permanent data recorder.

The right of the consumer to withdraw shall not apply to Agreements related to (i) goods prepared in line with the wishes or personal needs of consumers, (ii) delivery of goods that can be quickly spoiled or past expiry date, (iii) delivery of goods the return of which is not appropriate in terms of health and hygiene out of goods with protective elements such as packaging, tapes, seals opened after delivery, (iv) goods admixed with other products and segregation of which is not possible due to the nature of the goods; (v) books, digital content and computer consumables presented in physical environment, if protective elements such as packaging, tapes, seals have been opened after delivery, (vi) delivery of periodicals such as newspapers and magazines, except for those covered by subscription agreements, (vii) spending of leisure time for accommodation, carriage of goods, car rental, food and beverage supply and entertainment or recreation purposes, (viii) services instantly provided or intangible goods instantly delivered to consumers, (ix) services initiated with the consent of consumers before expiry of the withdrawal period, and (x) goods and services, the prices of which varies depending on fluctuations in financial markets beyond the control of the seller or provider.

If a consumer exercises his/her right of withdrawal, the seller or provider will be obliged to return to the consumer the total amount received by the seller or the provider and valuable documents or all similar documents which oblige the consumer, without imposing any expense on the consumer, within not later than 14 (fourteen) days from the date of receipt of the notice of withdrawal.

Since the refund of order amounts paid through bank accounts or credit cards and their reflection in the accounts of the consumer Buyer are entirely related to the bank transaction process, it is not possible for the seller to intervene in any way for possible delays. For this reason, it may take a long time for the bank to reflect the amount refunded to the consumer's bank account or credit card to the consumer's account or credit card.

Full address, fax number or electronic mail data information to which the withdrawal notice will be sent:

Address: Yıldız Teknik Üniversitesi Davutpaşa Kampüsü Teknopark D2 Blok No:1B06 Esenler/İstanbul
Fax: +902124837291

Other Provisions:

The consumer knows and accepts that the payment obligation will arise when the consumer confirms the order for the service he / she has chosen through the website.

The Consumer is responsible for the completeness and accuracy of the personal information and payment information contained in this Preliminary Information Form and Distance Sales Agreement. In case this information is incomplete or incorrect, the Consumer is obliged to update this information from his account on the website

Consumers may apply for complaints and objections to the consumer problems arbitration committee or consumer court in the place where the consumer purchased the service or where the consumer's residence is located, within the monetary limits set by the Ministry of Trade in December each year.

This information has been given for commercial purposes within the frame of the principles of goodwill, so as to protect the minor and those who lack or have limited discriminatory power.

Our company's privacy policy can be accessed via the link

Subscription Cancellation: The Consumer may cancel the subscription at any time by sending an e-mail to regarding the subscription cancellation request. To the extent permitted by applicable law, payments are non-refundable.

For some subscription packages, the subscription package is automatically renewed unless the subscription is canceled 24 hours before the renewal date. Unless the purchased Service is canceled, the Service fee for the renewal period will be automatically charged to the Customer's credit card/debit card at the time of renewal.

The Customer copies of the invoices/invoices issued for the service fee are kept at the Company's head office upon the request of the Customer. If the Customer requests that the invoices/invoices be sent to his/her own address, they may be sent to the Customer's address through the cargo company to be determined by the Company, provided that the cargo fee is paid by the Customer. In addition, the customer copies of the invoices / invoices for the service fee can be sent to the e-mail address provided by the Customer when registering with MentalUP as an electronic invoice in electronic environment if the Customer gives approval.